Note: This post was originally featured on 563media.com in 2012.
Five Questions with Our Technical Writer, Keisuke Hoashi
1. What exactly is technical writing?
Tech writing is translating highly technical jargon into words a “normal” person can understand. The most common examples are user manuals, such as those you get with software or a kitchen appliance. Ideally, tech writers also have graphic design skills, since a well-designed diagram is often the most effective way to explain a complex device.
2. What are the three most common communications mistakes you’ve seen companies make?
1 – Too many words.
Most users will only look at a manual to find the answer to one specific question (“Where is the ON switch?”). There’s no need to include a treatise on the evolution of the research done on how the location of the switch was decided by the design committee.